Remote troubleshooting
Hardware, firmware and integration failures, diagnosed remotely, on current systems and on legacy equipment that is undocumented, out of support or built on obsolete parts.
Send us logs, captures and photos; we find the root cause and tell you exactly what to change.
Format: Remote
For who
- Teams with a field failure they can't reproduce.
- Equipment past its vendor's support life, with missing documentation or a departed designer.
- Products that pass on the bench and fail in use.
- Integrations between old and new systems that nobody fully owns.
What you send
- What the system is (model, age, anything you know about its internals).
- What goes wrong.
- What you've tried.
- Any logs, scope captures, photos or old documentation.
Deliverables
- A root-cause finding.
- A specific fix or test plan, including replacement paths for obsolete parts where needed.
- A short written report that documents what you now know about the system.